My work decided to switch our insurance companies in July. I
can’t shouldn’t complain too much, but I will anyways. With my previous insurance company, my Durable Medical Equipment (so, most of my diabetes supplies) was covered at 100%. ONE HUNDRED PERCENT!! Now I’m paying 20% out of pocket for everything (with higher co-pays for scripts). I know, I know. I’m happy for the time I had with 100% coverage, I’m super happy I still have insurance, and I’m so lucky that my employer pays my insurance premiums.
With this new insurance company, there is some sort of convoluted way that I am able to get my deductible waved for my diabetes supplies. That’s a plus! The first thing I had to do to make this happen was have a bio metric screening — I fasted and they tested all of my vitals, cholesterol, BMI, and yes, blood sugar. I was 150 mg/dl at the time of the test. And there was no spot for the CNA who was performing the test to write down that I already know I have type one diabetes.
So yesterday, I get a call from my insurance company. The lady wanted to enroll me in a “Condition Care Program” to help me understand my condition (and also, I think, a step in getting my deductible waved). But then, she asked me if I’d ever been tested for diabetes. Poor, innocent lady (to have been talking to a sarcastic PWD like me) – but I couldn’t help but laugh at her. I was then asked questions such as: Have you experienced symptoms of low blood sugar in the past week? (Yes.) Have you experienced symptoms of high blood sugar in the past week? (Yes.) Oh, wow, OK — do you normally experience both multiple times in a week, or has this been a stressful week? (Feel sugar creeping up out of frustration. No ma’am, I have type one diabetes, my blood sugars are never just 80-120). Do you follow a diabetic diet? (Ma’am, I don’t know what that is. Apparently it’s when you don’t eat white food or many carbs. Hmm.)
Why do I get so frustrated with things like this? The people I talked to don’t seem to understand diabetes at all. Some of their questions seem absolutely absurd, but I’m sure they’re meant to figure out how individuals deal with diabetes/what they know about their condition/what kind of assistance they might benefit from. But I can’t ever see myself willingly talking to one of these nurses in the future, I guess because I already have a diabetes care team that I love. Who knows, though. I hope I’m wrong. I hope that I utilize this possibly amazing tool to its fullest extent and my a1c drops a half point. I’ll need to convince them first, though, that it’s not that weird to feel both high *and* low in one week.